Where do I find your claim form?

On our homepage, please clink the link to “Make a Claim”.

If something happened outside of normal office hours, can I contact you?

Yes. Please ring the office number and it will be diverted to an out of office phone. If we do not answer leave a message. The phones are checked regularly for messages.

Do you cover boats outside New Zealand?

We can cover boats leaving or returning to New Zealand under some circumstances. Please call us to see if we can help.

Do you need to know if I change moorings?

Yes, because changing moorings may mean we have to change your policy terms, or cease cover. Please contact us to discuss.

Will you cover my boat on a swing mooring?

This depends on where the mooring is. There are locations that we will not provide cover for. If in doubt, please provide the mooring number and location.

I live aboard the vessel. Can my personal effects be covered?

We do not cover personal effects under these circumstances and you should approach a domestic contents insurer.

How much Third party Liability cover do you provide?


Do you provide shallow water coverage?

Yes. Cover is however subject to a higher excess. For the sake of clarity, shallow water is deemed to be water that conventional propeller craft cannot navigate in.

Can my children use the jet ski?

Provided Maritime New Zealand law is not breached, this is OK. The premium will be subject to a surcharge if they are under 21. It is your responsibility to ensure that you operate the ski within the parameters of the law.

I cannot keep my jet ski in a locked garage. Can you still cover me?

No. While at its usual storage location it is a requirement that the ski be kept in a locked building. This also means that you should not take the ski out the night before you go away and the ski has to go straight back into the garage when you get home. We agree that when you take the Jet Ski away on holiday and the like, e.g, camping, it is simply not practical to have it kept in a locked building and it is therefore accepted and classified as being ‘in use’. Notwithstanding that we still ask for a good level of security in such cases e.g. Ski locked to the trailer, trailer fitted with a wheel clamp. Theft is by far the greatest risk with Jet Ski’s they are highly targeted and when stolen are very rarely recovered. By restricting our client base to those who have them locked away in a garage or building (other than when in use) has helped keep claims costs (and ultimately premiums) down.